We want everyone to leave our salon feeling better than when they walked in. If there's an issue with a service you received, we welcome you back in within 7 days for complimentary adjustments. You can even schedule this online, just leave comments in the notes section.
Any appointments over $100 require that any changes or cancellations must be made at least 24 hours prior to your scheduled appointment to avoid being charged 50% of the estimated cost.
1.Appointments & Booking
*All appointments are subject to availability.
*Appointments can be booked online, by phone, or in person.
*We recommend booking in advance to secure preferred dates and times
*Valid contact number and or email is required for all bookings.
*All appointments valued $100 or more require a card on file to secure appointment.
2. Cancellations & No-Shows
*We kindly request AT LEAST 24 HOURS NOTICE for cancellations or rescheduling.
*Cancellations made with less than 24 hours may be subject to a cancellation fee.
*Failure to attend an appointment without notice(no-show) may result in a charge of 50% of the service total.
*Repeated no- shows may require prepayment for future bookings.
3. Late arrivals
*Clients arriving more than 10-15 minutes late may have their service shortened or rescheduled.
*Late arrivals may still be charged the full cancelation fee.
*If we are unable to complete the service due to lateness, it will be treated as a late cancelation.
4. Services & Results
*We provide professional service tailored to individual needs; however, results may vary.
*Please inform your stylist of any allergies, sensitivities, or medical conditions before your service.
*We are not responsible for results if incorrect or incomplete information is provided.
5. Redos & Adjustments
*If you are unsatisfied with your service, please notify us WITHIN 48 HOURS.
*Adjustments will be considered at the salon's discretion and must be scheduled within 7days of original appointment.
* No refunds are offered for services already completed.
6. Children & Guest
*Children must be supervised at all times.
*For safety and comfort, only clients receiving services may sit in styling chairs (unless otherwise instructed)
*The salon is not responsible for accidents involving unattended children.
7. Health & Safety
*We reserve the right to refuse service to anyone displaying signs of contagious illness
*The salon maintains strict hygiene and sanitation standards in compliance with regulations.
8. Right to Refuse Service
*We reserve the right to refuse service to anyone for inappropriate behavior, repeated policy violations, or safety concerns.
9. Pricing & Promotions
*Prices are based on time, product usage, and stylist level.
*Promotions cannot be combined unless stated otherwise.
*Quotes are estimates and may change based on hair condition or service complexity and product usage.
10. Policy Changes
*The salon reserves the right to update or modify these terms and conditions at any time.
*Updated policies will be available in-salon and/or online.
Effective Date: 02/12/2026
Business Name: Pin Curlz Parlor
Location: Surprise, Arizona, United States
1. Introduction
Pin Curlz Parlor respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our online booking system.
By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information, Full name, Email address, Phone number, Billing address, Appointment history, Service preferences, Notes related to your appointments
B. Payment Information
When booking online, you may be required to provide a credit or debit card to secure your appointment.
⚠️ We do not store full credit card numbers on our servers. Payment information is securely processed through our third-party payment processor: Meevo
C. Account Information
If you create a customer profile, we may collect login credentials and store your appointment history to allow you to:
View upcoming appointments, Reschedule or cancel appointments, Access service records, Receive appointment reminders
D. Automatically Collected Information
We may collect: IP address, Browser type, Device type, Pages visited, Website usage data. This helps us improve our website and user experience.
3. How We Use Your Information
We use your information to:
Schedule and manage appointments, Process payments, Send appointment confirmations and reminders, Communicate about schedule changes, Enforce cancellation/no-show policies, Improve our services and website, Send promotional emails or offers (you may opt out at any time)
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
Payment data is encrypted and processed securely through our third-party payment provider. We do not directly store or access your full card details.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
Trusted third-party service providers (booking software, payment processors, email systems)
Legal authorities when required by law
Business partners necessary to operate our services
All third-party providers are expected to maintain appropriate security measures.
6. Cookies and Tracking
Our website may use cookies to:
Improve website functionality, Analyze traffic, Enhance user experience
You may disable cookies in your browser settings; however, some features of the website may not function properly.
7. Your Rights
You have the right to:
Request access to your personal information, Request corrections to inaccurate information, Request deletion of your information (subject to legal or business record retention requirements)
Opt out of marketing communications
To make a request, please contact us at:
📧 pincurlzparlorsurprise@gmail.com
📞 623-556-9828
8. Data Retention
We retain customer information as long as necessary to: Provide services, Maintain business and tax records, Comply with legal obligations, Enforce salon policies
9. Children’s Privacy
We do not knowingly collect personal information from children without parental consent.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Our website uses them - we won't share your information with anyone else.